Table of contents
- When will my order be shipped?
- May I order now for delivery in a few weeks?
- When will I receive my order?
- How long do the various delivery methods take to arrive?
- What happens if there is a Weather Delay?
- Can my package be Delivered without a Signature?
- Why do I need to add a Chill Pack?
- What is your Guarantee?
- What happens if I choose an incompatible Shipping Method or omit the Chill Pack?
- What if I want to ship to a PO Box or APO Address?
- What does it mean if there are white areas on my chocolate?
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When will my order be shipped?
Orders are shipped Monday through Wednesday to prevent our perishable sweets from sitting in a shipping warehouse over the weekend. Exceptions are made depending on the shipping method chosen. Orders placed before 9am Pacific Time will normally be shipped the same day (as long as it is one of our shipping days). Orders placed after 9am Pacific Time will typically be sent the next shipping day. In the unlikely event that an order cannot be fulfilled within three business days of order placement, you will be notified and given the opportunity to make adjustments to your order or cancel it.
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May I order now for delivery in a few weeks?
If you are ordering early, it is possible to request a delayed delivery date for your order to be shipped. Simply make that selection during checkout.
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When will I receive my order?
The number of transit days for each delivery method are counted after the ship date so, for example, if you order 2-day Air on a Saturday, your ship date will be the following Monday, so your package should arrive on Wednesday, which is two days AFTER the ship date. If you are ordering for delivery on a specific date, make sure you have chosen a shipping method that has a compatible time frame. FedEx Air deliveries are the only options with guaranteed transit times. Please note that none of our delivery options allow for Sunday or Monday deliveries since we avoid shipping perishables over the weekend and only Overnight shipping will guarantee Tuesday deliveries.
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How long do the various delivery methods take to arrive?
For this delivery method - Allow this number of days after ship date for delivery:
Priority Mail - 2-4 Business Days after ship date (Saturday delivery may be possible, but specific delivery dates are not guaranteed by the Post Office)
3-Day Air - 3 Business Days after ship date
2-Day Air - 2 Business Days after ship date (Saturday delivery option is $15 additional)
Overnight - 1 Business Day after ship date (Saturday delivery option is $15 additional)
Please note: If an incomplete or incorrect address is provided, all delivery guarantees are nullified. - Back to top
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What happens if there is a Weather Delay?
If there is a delivery delay that is due to weather or any other cause beyond the carrier's control, the delivery guarantee is void. A delivery attempt will be made at the earliest time that conditions permit.
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Can my package be Delivered without a Signature?
We always recommend delivery to an address where someone will be present to accept the delivery. FedEx requires a signature at the time of delivery, you may choose the “Deliver without Signature” option. Please note that this option signifies your agreement to indemnify and hold harmless FedEx and/or Allison's Gourmet from any resulting claims as it is impossible to control where, at what temperature, or under what conditions your order will be delivered. If the delivery address is to an apartment and no one is present at the apartment or at a front desk, the driver may choose not to leave the package even if you select “Deliver without Signature” for security reasons. Additionally, if the recipient has a signature waiver on file with FedEx, our "Deliver Without Signature" policy applies.
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Why do I need to add a Chill Pack?
Due to the perishable nature of chocolate, a Chill Pack is recommended for all orders containing chocolate and shipping to a destination that is above 60 degrees. Please note that Chill Packs only stay cold for 2 days, so if your order requires a chill pack, you must also choose 2-day air shipping.
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What is your Guarantee?
For items containing chocolate or fudge, a chill pack is required year-round in order to benefit from our Guarantee that your goodies arrive in optimal condition. Please note that Chill Packs only stay cold for 2 days, so if your order requires a chill pack, you must also choose 2-day air shipping or the Guarantee is void.
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What happens if I choose an incompatible Shipping Method or omit the Chill Pack?
We strive to make sure that you always receive our premium products in optimal condition and that every order is covered by our Satisfaction Guarantee. If you choose a slower shipping method than 2-day air or wish to omit the chill pack for heat-sensitive items, you will have the option to Decline our Guarantee during checkout.
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What if I want to ship to a PO Box or APO Address?
For PO Boxes or APO addresses, choose Priority Mail as your shipping method, as FedEx does not deliver to these addresses.
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What does it mean if there are white areas on my chocolate?
No need for concern. Chocolate is temperature sensitive. In transit, temperature fluctuations can occur and cause some of the cocoa butter to rise to the surface of the chocolate or "bloom". This is a cosmetic issue only and does not affect the flavor or quality of the chocolate.
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