Freshness, Guarantees, Storage
- Freshness Guarantee
- Storage Recommendations
- Satisfaction Guarantee
- Quality Guarantee
- Decline Guarantee
Shipping
- Shipping Requirements for Chocolates
- Chocolate is Temperature Sensitive
- Shipping Method Options
- Ordering Early
- Transit Times
- Weather and Other Delivery Delays
- Deliver Without Signature Waiver
- Delivery to PO Boxes or APO Addresses
- International Shipping
Ordering, Availability, Catalogs
Special Dietary Needs
Environment and Social Justice
Privacy, Terms of Use
- Contact Us With Any Questions not Addressed on this Page
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Freshness Guarantee
Unlike most products in grocery stores that sit on shelves for six months to a year, our desserts are made without preservatives and are packaged to stay fresh for up to one week if unopened. In the event that your order arrives in unacceptable condition and you followed our shipping guidelines for heat sensitive products (see below), contact us immediately to discuss re-shipment or refund options. If your order arrives damaged by shipping, it may be necessary to keep your packaging materials in order to process the claim.
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Storage Recommendations
Our products are free of preservatives; therefore we recommend maintaining freshness for bakery items and fudge by freezing them for up to 3 months in a tightly sealed container or bag. To enjoy, simply thaw for 10-30 minutes at room temperature or warm cookies and brownies in a toaster oven at 200 degrees for 3-5 minutes. Keep Chocolate items and Confections in a well-sealed container in a cool, dry environment.
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Satisfaction Guarantee
At Allison's Gourmet, we stand behind our service, our products and our customers. This is why we offer a 100% satisfaction guarantee on every purchase. If you are not completely delighted with your purchase, simply contact us immediately and we'll happily exchange it or refund the credit card used for purchase, excluding shipping charges.
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Quality Guarantee
We have set forth the following requirements to protect the quality of our goods in transit:
1. 2-Day Air or Overnight shipping must be selected for orders containing chocolate or fudge.
2. A Chill Pack must be included when ordering items containing chocolate or fudge.
3. There must be someone present to sign for the delivery. If the "Deliver without Signature" option is chosen the Guarantee is void.
4. The delivery address must be complete and correct.
The Allison's Gourmet Quality Guarantee is void if any of the above requirements are not followed or if there is a delay due to weather, since it is beyond the carrier’s control. - Back to top
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Decline Guarantee
If you choose a slower shipping method than 2-day air or decide to omit the chill pack for heat-sensitive items, you will have the option to Decline our Guarantee during checkout.
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Shipping Requirements for Chocolates
If your order contains chocolates, fudge, or chocolate confection items, 2-Day Air shipping is required in order to benefit from our Quality Guarantee. A Chill Pack (frozen gel pack plus insulation) will be automatically added to for items that need it for an additional $4. If you choose a slower shipping method than 2-day air or decide to omit the chill pack for heat-sensitive items, you will have the option to Decline our Guarantee during checkout. All orders containing chocolates, fudge or chocolate confections will be shipped only on Mondays, Tuesdays, and Wednesdays. Please be sure to provide a shipping address where someone will be present to sign for delivery. See also Quality Guarantee above.
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Chocolate is Temperature Sensitive
In transit, temperature fluctuations can occur and cause some of the cocoa butter to rise to the surface of the chocolate or "bloom". This is a cosmetic issue only and does not affect the flavor or quality of the chocolate.
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Shipping Method Options
We use FedEx Air and USPS Priority Mail delivery services. USPS Priority Mail does not guarantee specific delivery dates for its packages, only a window of 2-4 days. FedEx Air does guarantee a delivery date corresponding to the specific shipping method chosen. We recommend choosing one of the FedEx Air shipping options for delivery of perishable products. Due to the perishable nature of our products, a Chill Pack is recommended for all orders in June, July, and August or if you are shipping anywhere above 60 degrees any time of the year. To benefit from our Quality Guarantee, a Chill Pack is required year-round for orders containing Fudge and items containing Chocolate. Please note that Chill Packs only stay cold for 2 days, so if your order requires a Chill Pack, you must also choose 2-Day Air shipping.
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Ordering Early
If you are ordering early, it is possible to request a delayed delivery date for your order to be shipped. Simply make that selection during checkout.
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Transit Times
For this delivery method - Allow this number of days after ship date for delivery:
Priority Mail - 2-4 Business Days after ship date (Saturday delivery may be possible, but specific delivery dates are not guaranteed by the Post Office)
3-Day Air - 3 Business Days after ship date
2-Day Air - 2 Business Days after ship date (Saturday delivery option is $15 additional)
Overnight - 1 Business Day after ship date (Saturday delivery option is $15 additional)
Please note: If an incomplete or incorrect address is provided, all delivery guarantees are nullified. - Back to top
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Weather Delay
If there is a delivery delay that is due to weather or any other cause beyond the carrier's control, the delivery guarantee is void. A delivery attempt will be made at the earliest time that conditions permit.
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Deliver Without Signature
Checking this box authorizes FedEx to deliver your FedEx Air shipment without obtaining a signature and signifies your agreement to indemnify and hold harmless FedEx and/or Allison's Gourmet from any resulting claims. This feature is only available for FedEx Air shipments. Please Note that our Satisfaction Guarantee is void if you chose the Deliver Without Signature option as we cannot control where, at what temperature, or under what conditions your order will be delivered. If the delivery address is to an apartment and no one is present at the apartment or at a front desk, the driver may choose not to leave the package for security reasons.
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Delivery to PO Boxes or APO Addresses
For PO Boxes or APO addresses, choose Priority Mail as your shipping method, as FedEx does not deliver to these addresses.
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International Shipping
These non-perishable items are available to ship internationally: Coffee, Drinking Chocolate, Tea, Individually-wrapped Caramels, Toffee, and Peanut Brittle. Due to their perishable nature, the following products are unavailable for international shipping: Baked Goods, Chocolate Items, and Fudge.
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Order Cut-off Times
Most orders placed before 9am Pacific Time, Monday through Wednesday will be shipped the same day. This does not apply to special or out of stock items or orders with a delayed delivery date. If received after 9am, we may ship your order the next available shipping day. Exceptions will be made depending on the shipping method chosen to prevent our perishable sweets from sitting in a shipping warehouse over a weekend. In the unlikely event that an order cannot be shipped within three business days of order placement, you will be notified and given the opportunity to choose a different shipping method or to adjust your order.
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Availability in Stores
Due to our requirement that our products be enjoyed excessively fresh, we currently only sell our baked goods directly to our customers through our website rather than in stores. This way our products don't sit on a store shelf getting stale and you are assured scrumptious goodies every time.
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Catalog Requests
To reduce the consumption of precious natural resources, we publish our catalog, with all available products shown, only on our website: www.AllisonsGourmet.com.
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Food Allergens
Nuts: We us nuts in our bakery; therefore, all of our products may contain traces of nuts even when nuts are not an intended ingredient.
Dairy: Due to the limited demand for 100% dairy-free chocolate, all suppliers of the raw materials for organic chocolate use equipment that is shared with dairy. While the machines are very carefully cleaned between runs, there is a chance that our chocolate items may contain traces of dairy even though dairy is not an intended ingredient.
Soy: Some of our items with chocolate contain soy lecithin. See ingredients.
Wheat/Gluten: We are transitioning our baked goods from organic whole-wheat pastry flour to organic oat flour. Because gluten is currently used in our bakery and oat flour may be milled in the same facility as wheat flour, all of our products may contain traces of wheat or gluten even when it is not an intended ingredient.
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Vegan
Allison's Gourmet is a vegan company and thus all of our products are made without animal ingredients.
We use only certified organic sugar, which is guaranteed vegan by the rules for organic certification, which require that filtering of sugar is not done through bone char.
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Kosher
Each ingredient we use is certified Kosher. However, we have chosen not to opt for Kosher certification at this time because it is quite expensive and the premium-quality, organic ingredients and detailed hand processes we use already make for high costs.
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Gluten-Free/Wheat-Free
All our baked goods are made with whole-wheat pastry flour. Our Confections are made with gluten-free ingredients. Our Coffee, Tea, and Drinking Chocolate are also made with gluten-free ingredients. See Allergens: Wheat/Gluten for traces statement.
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Sugar-Free
Our goal is to offer organic, vegan desserts that are reminiscent of the taste and texture of traditional products. Because we choose to eliminate animal products, the ingredients we do use are critical to creating the right texture, which is, unfortunately, not achieved with alternative sweeteners.
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Nutritional Information
The specific nutritional information of our products is not available at this time. However, all of our items are free of cholesterol and animal products. This does not mean that they are fat-free or particularly meant to be low-fat. There are many products on the market that boast these claims - it's most important to us that our organic, animal-free goodies use the finest gourmet ingredients and taste superb.
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Fair Trade
Fair Trade assures fair prices and fair working conditions for farmers.
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Privacy Policy
We honor your privacy and thus do not rent, sell, or otherwise distribute any of your contact, billing, or credit card information. We use state-of-the-art SSL encryption to protect your credit card number and billing information.
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Terms of Use
By using our web site or purchasing a product from us, you agree to the guidelines as set forth in this policy page. We will post any changes to our policy on this page.
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Contact Us With Any Questions
Allison's Gourmet
PO Box 2454
Nevada City, CA 95959
(800) 361-8292
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