Freshness, Storage, Guarantee

Ordering Details

Special Dietary Needs

Environment and Social Justice

Privacy, Terms of Use, Contact Us

  • What is your guarantee?

  • At Allison's Gourmet, we stand behind our service, our products, and you, our customer. This is why we offer a 100% guarantee on every purchase. If you have followed our shipping guidelines and are less than completely delighted, simply contact us immediately and we'll happily exchange it or refund the credit card used for purchase.
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  • Are your products shipped fresh?

  • Supremely! Did you know that most baked goods in grocery stores sit on shelves for 6-12 months? At Allison’s Gourmet, we have high expectations so that kind of thing would never fly with us. Our goodies must be fresh and free of preservatives and other icky ingredients. Our packages will keep your goodies fresh at room temperature for 5 days. Beyond that, we recommend the storage methods below. In the event that your goodies arrive in unacceptable condition and you followed our shipping guidelines, contact us immediately. If your order arrives damaged, please send us a photo and keep your packaging materials. The carrier may need them to process the claim.
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  • How do I store my Allison’s Gourmet goodies?

  • Using ultra-pure ingredients similar to those found in a home kitchen means our sweets need a little extra care in storage to maintain freshness. 
  • - Cookies, brownies, and fudge: freeze for up to 3 months in original packaging (tip: cut the fudge and brownies into 12 pieces and return to them to the bag in their tray). To enjoy, simply remove the portion you’d like, and thaw for 10-30 minutes at room temperature. Cookies and brownies can be warmed in a toaster oven at 200 degrees for 3-5 minutes. 
  • - Chocolates and confections: store best in a well-sealed container in a cool, dry environment for up to 3 weeks.
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  • Why does chocolate get white spots?

  • In transit, temperature fluctuations can occur and cause some of the cocoa butter to rise to the surface of the chocolate or "bloom". This is a cosmetic issue only and does not affect the flavor or quality of the chocolate.
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  • Do you sell your products in stores?

  • We choose to sell only directly to our customers through our website, rather than in stores so that you receive our premium products in optimal condition every time.
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  • Can you mail a catalog to me?

  • To reduce the consumption of precious natural resources, we publish our catalog showing all currently available products only here on our website.
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  • How are your sweets packaged?

  • Most orders are elegantly gift packaged in post-consumer recycled and recyclable gift boxes. Specific gift packaging requests may be made in the "Special Instructions" field at the very end of the checkout process. (To eliminate excessive packaging, Monthly Clubs are gift-boxed for their first shipment only.)
    - Gift wrap is available for $4 on any order except gift baskets, which come in their own complete gift packaging.
    - Prices are never included in our shipments.
    - A free hand-written gift card is available for each order. Enter your message during checkout.
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  • Can I place one order to ship to multiple recipients?

  • When shipping to multiple recipients, each recipient's order needs to be entered separately. When you create an account, you are able to create an address book and will have access to a "reorder" button to streamline the ordering process.
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  • What methods of payment do you accept?

  • We accept Visa, MasterCard, American Express, and PayPal. Simply choose either "Credit Card" or "PayPal" during checkout.
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  • What is your substitution policy?

  • On occasion, we may sell out of specific products within our vegan gift baskets, samplers, and sets. In that case, we will substitute a similar item of equal or greater value to prevent a shipping delay.
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  • Do your goods contain food allergens?

  • - Nuts: Nuts are used in our facility, therefore, all of our products may contain traces of nuts even when nuts are not an intended ingredient.
  • - Dairy: Due to the limited demand for 100% dairy-free organic chocolate, the supply of raw ingredients for organic, fair-trade chocolate is processed on equipment also used to process milk chocolate. The machines are cleaned meticulously between runs, and thousands of pounds of dairy-free chocolate are flushed through the machines. For safety and legality, we must state that there could be a chance that chocolate items may contain traces of dairy, even though dairy is never an intended ingredient. This is very different from an ingredient list containing dairy.
  • - Soy: Some of our items with chocolate contain soy lecithin. See ingredients for each product as shown on the product page.
  • - Wheat/Gluten: All of our baked goods are made with organic oat flour, which may be milled in the same facility as wheat flour. Thus, our products may contain traces of wheat or gluten even though it is not an intended ingredient.
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  • Are all of your products vegan?

  • Yes! Allison's Gourmet is a vegan company, which means that all of our products are made without ingredients that come from animals (eggs, dairy, butter, honey, etc). Our sweets are cholesterol free (cholesterol comes only from animal products) and do not contribute to the animal cruelty found in animal farming practices. See Food Allergens above for information on allergen traces.
  • We use only certified organic sugar, which is guaranteed vegan by the organic certification rules, which disallow filtering sugar through bone char.
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  • Are your products kosher?

  • Each ingredient we use is certified kosher. We have chosen to avoid the expense of kosher certification given that the premium-quality, organic ingredients and detailed hand processes we use already make for high costs.
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  • Do you offer gluten-free/wheat-free goods?

  • In our baked goods we use organic oat flour, which may be milled in the same facility as wheat flour. Thus, all of our products may contain traces of wheat or gluten even when it is not an intended ingredient.
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  • Do you have anything that is sugar-free?

  • Our premium herbal tea blends and triple-certified coffees are sugar free. Our goal is to offer organic, vegan desserts that are reminiscent of the taste and texture of their traditional counterparts. Eliminating ingredients that come from animals makes the ingredients we do use critical to creating texture, which is unfortunately not achieved with only alternative sweeteners.
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  • What is the nutritional information for your products?

  • The specific nutritional information for our products is not available at this time. All of our offerings are free of cholesterol and animal products. This does not mean that they are fat free or intended to be low fat. While there are many products on the market that boast these claims, our goal is to offer the most exquisite organic, animal-free goodies using the finest gourmet ingredients.
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  • What is fair-trade?

  • Fair-trade certification assures fair prices and fair working conditions for farmers in the developing world, where our chocolate and coffee are sourced.
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  • What is organic?

  • Organic agriculture refrains from the use of chemical fertilizers, pesticides, or herbicides to protect from toxic pollution the native plants and animals, farmers and their neighbors, as well as the water table and the entire ecosystem from toxic pollution. Organic farming relies instead, on developing biodiversity and soil fertility, making organic foods healthier for humans, animals, and our planet.
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  • Do you use palm oil/shortening in any of your products?

  • No. As an conscientious company, palm oil/shortening does not meet our ethical standards. In short, the issues related to palm include deforestation, habitat degradation, animal cruelty, and indigenous rights abuses. None of which will we ever support.
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  • What is your Privacy Policy?

  • We honor your privacy and will not rent, sell, or otherwise distribute any of your information. Using state-of-the-art SSL encryption protects your credit card number. As of February 1, 2013 Allison’s Gourmet implemented a remarketing campaign whereby third-party vendors, including Google, show our ads on sites across the internet based on a user's past visit to our website. Any Allison's Gourmet visitor can opt out of Google's use of cookies by visiting the Ads Preferences Manager. Alternatively, users can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.
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  • What are your Terms of Use?

  • By using our web site or purchasing a product from us, you agree to the guidelines as set forth in this policy page. We will post any changes to our policy on this page.
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Shop Allison’s Gourmet for the Very Best Gourmet Vegan Desserts

Allison’s Vegan Gourmet is an online vegan bakery famous for award winning vegan desserts to tantalize the tongue and satisfy the soul. Shop our website to find moist, chewy vegan cookies, gourmet gift baskets, vegan caramels and much more – All delivered right to your door.

Delight in our wide selection of high quality gift baskets for special occasions and holidays. Don’t skimp on quality when you can order gift baskets online featuring the very best vegan chocolates, organic fudge, gourmet brownies, and even organic tea, fair-trade coffee and vegan hot chocolate. Don’t worry about picking the perfect vegan gift today. Get a gift certificate instantly delivered to your loved ones to use at their convenience to treat themselves to something really special. We even feature vegan Monthly Clubs automatically delivering vegan, organic sweet treats throughout the year.

You have found Allison’s Gourmet, take a look around, order your favorites and do your best not to salivate when you see your delivery person!


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